Privacy Policy & Data Protection Commitment
1. Our Commitment to Your Privacy
At IAIM Singapore, we believe that trust is the foundation of every relationship, whether it is the bond between parent and child or the connection between our association and its members. We are dedicated to protecting the personal information you share with us, ensuring it is handled with the same respect and care that we advocate in our “baby-led” philosophy. This policy outlines how we collect, use, and safeguard your data across our digital platforms and during our in-person sessions.
2. Information We Collect
To provide you with the highest standard of infant massage education and professional support, we collect several types of information:
Personal Identification: Your name, email address, contact number, and home address for private session bookings.
Family Details: Your infant’s name, date of birth, and any specific health considerations (such as colic or wind issues) to ensure our instructors can tailor the programme to your family’s needs.
Professional Data: For those pursuing instructor training, we collect educational backgrounds, professional experience, and payment details for certification processing.
Digital Footprint: Information about how you interact with our website, including IP addresses, browser types, and pages visited, to help us improve your online experience.
3. How We Use Your Information
We use your data for very specific, heart-led purposes:
Educational Excellence: To facilitate our 5-week Parent-Baby Massage Courses and ensure instructors are prepared for your baby’s unique cues.
Communication: To send you class reminders, updates on community outreach projects, and our newsletter regarding upcoming news and events.
Certification & Directory: To process CIMI certifications and list active instructors in our national directory so parents can find local support.
Community Support: To reach out to families through our various outreach programmes in hospitals or shelters.
4. Consent and the “Baby-Led” Approach to Data
Just as we teach parents to ask their infants for permission before a massage, we ask for your explicit consent before collecting or using your personal data.
By filling out our contact forms or registering for a class, you provide consent for us to process your information for those specific goals.
You have the right to withdraw your consent at any time, though this may impact our ability to provide certain services, such as certification updates or class notifications.
5. Data Storage and Security
We employ robust security measures to protect your information from unauthorised access, alteration, or disclosure.
Electronic data is stored on secure, encrypted servers, and physical records are kept in locked, restricted-access locations.
We only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory requirements in Singapore.
6. Sharing Information with Third Parties
We do not sell, rent, or trade your personal information. We only share data with third parties in the following limited circumstances:
IAIM International: Professional instructor data is shared with our international headquarters to ensure global certification standards are met.
Service Providers: Trusted partners who assist us in operating our website or conducting our business, provided they agree to keep this information confidential.
Legal Requirements: When required by Singaporean law to protect our rights or comply with a judicial proceeding.
7. Your Rights Under the PDPA
Under the Singapore Personal Data Protection Act, you have significant rights regarding your information:
Access: You may request a copy of the personal data we hold about you.
Correction: You have the right to ask us to update or correct any inaccuracies in your information.
Portability: In certain circumstances, you may request the transfer of your data to another service provider.
Deletion: You can request that we delete your personal information, subject to legal retention obligations.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand which sections of our site are most helpful to you. You can choose to disable cookies through your browser settings, though some features of the site may not function as intended without them.
9. Changes to This Privacy Policy
As IAIM Singapore grows and our community evolves, we may update this policy to reflect changes in our practices or legal obligations. We encourage you to review this page periodically to remain informed about how we are protecting your family’s information.
10. How to Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at iaimsingapore@gmail.com. We are committed to resolving any concerns with transparency and care.
